Refund, Cancellation & Delivery Policy

Effective 29 October 2026 · AppSage Infosystem Private Limited

1. What you are buying

Advertisers buy a prepaid number of views for a sponsored line, shown inside the Waitline browser extension on ChatGPT, Claude and Gemini. It is a digital advertising service. Nothing is shipped physically.

2. Delivery

• After payment your campaign is reviewed, normally within 1–2 business days. You get an email when it is approved or rejected.
• Once approved, delivery starts on the start date you chose. Views are:
  • spread evenly over your plan, if you chose 1, 2 or 3 months
  • delivered as fast as traffic allows, if you chose that option
• Progress is visible in real time in your advertiser dashboard. Views not delivered by the end of the plan keep running until they are delivered.

3. When you get a full refund

• We reject your campaign in review.
• You cancel before the campaign has delivered any views.
• You were charged twice for the same campaign, or charged for a campaign that was never created.

4. When you get a partial refund

• You ask to stop a running campaign: we refund the undelivered views, at the price per 1,000 views you paid.
• We stop a campaign for a reason other than your breach of the Terms: we refund the undelivered views.

5. No refund

• Views already delivered and counted as qualified.
• Campaigns stopped because the ad or landing page broke our content rules, or because of fraud or a chargeback abuse.
• Results-based reasons, such as fewer clicks or sales than you hoped for. Views are the service; outcomes are not guaranteed.

6. How to cancel or request a refund

1. To pause delivery straight away, pause the campaign in your advertiser dashboard.
2. Email care@appsage.in from your account email with the campaign name and payment ID, and say whether you want to stop it and get a refund.
3. We confirm within 2 business days and start the refund.

7. How long refunds take

• Refunds always go back to the original payment method: card, UPI, net banking or wallet.
• We start an approved refund within 2 business days. Razorpay refunds normally reach you within 5–7 business days. Your bank may take longer.
• Payments made in INR are refunded in INR, at the amount originally charged for the refunded part, including the GST on it. A GST credit note for the refunded part is available on request at care@appsage.in.
• Payments made offline, such as by bank transfer, are refunded to the same bank account.

8. Users' earnings

Users who earn through Waitline do not pay us anything, so this policy does not apply to them. Payouts are covered in Part B of the Terms.

9. Contact